Terms & Conditions

The term 'TBCo' and 'The Tartan Blanket Co.' refers to the company The Tartan Blanket Co. Limited which owns and operates the websites accessed via the domain name 'http://tartanblanketco.com including all subdomains and all domains which redirect to the above website. Any reference to 'TBCo' or 'The Tartan Blanket Co.' refers to the company, the websites and all content on the websites.
In order to comply with the French AGEC Law n° 2020-105 of February 10, 2020, The Tartan Blanket company has the following ADEME issued UIN numbers:
Textiles - Refashion UIN FR290983_11JLCP
Packaging - Leko UIN 1664364524703
Product Availability
It is important to note that information about our products does not amount to an offer by us to sell the products on that basis. Rather, it is an invitation to you to make us an offer to purchase that product on that basis, therefore references to orders placed by customers are deemed to be references to offers by such customers to purchase the relevant product from us. Although we will endeavour to supply you with the item requested, sometimes we may be unable to fulfil an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names, descriptions, or the actual product received due to changes in packaging and/or availability.

Special Offers
The Tartan Blanket Co. reserves the right to withdraw or modify special offers at any time. All products are sold on a first come first served basis and no further discounts may be applied. When free shipping is offered, we reserve the right to send via the most economical service.

Sale Edit
The Sale Edit offers up to 60% off selected products and selected lines only. All offers are subject to availability, while stocks last. Prices are correct at time of sending. The Tartan Blanket Co. reserves the right to update or withdraw this offer at any time and without notice. Not in conjunction with any other offer or promotion.
Newsletter Welcome Discount
The Tartan Blanket Co. welcome newsletter discount entitles you to 10% off and can be applied to items available in the online retail shop, excluding gift cards, sale products & select collaborations such as TBCo x Amy Bell. One use per customer. Discount valid for 14 days from time of first email sent. Not in conjunction with any other offer or supported charity product. The Tartan Blanket Co. reserves the right to vary this offer or end this offer without notice.

Autumn Promo
The TBCo 20% discount code can be applied to all Lambswool, Recycled Wool and selected items available in the online retail shop, excluding sale items and gift cards. Discount will be applied at checkout when using the code GETREADY. Discount valid from 9am, Friday 29th March 2024 until 11.59pm on Monday 1st April 2024. Not in conjunction with any other offer. All offers are subject to availability, while stocks last. Prices are correct at time of sending. TBCo. reserves the right to update or withdraw this offer at any time and without notice.

TBCo. Physical Gift Cards and e-Gift Cards
Full terms and conditions available here.

If after we have accepted your order, or after you have received your order, and you wish to withdraw from the contract, you may do so by communicating that wish to us within 30 days of receiving the goods (providing the product is not 'custom made' or 'customised'). If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Provided the goods are returned in the same condition as we supplied them to you, you may return them for a full refund.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return.
Custom Made and Customised Products
A custom made product is any product where manufacturing has commenced upon receipt of an order from a customer, and the product is being made to supply that customer. Custom made products may or may not be made according to specification provided by the customer. A customised product is any product which has been manufactured or modified in accordance with specification provided by the customer (including product embroidery). Normal distance selling regulations do not apply for these products, and once manufacturing or modification has commenced, refunds or exchanges cannot be offered unless a the product is found to have an inherent manufacturing fault or has not been modified in accordance with the specification provided by the customer at the time of ordering.
Faulty Goods
If goods do not reach you in good condition, are significantly different to as advertised or are faulty, please contact us to arrange replacement. Shipping costs for the affected portion of delivery back to The Tartan Blanket Co. is at our expense. We will aim to acknowledge your complaint within 5 days and we will keep you informed about progress.  The Tartan Blanket Co. will only credit you for the items that have been damaged or are faulty upon safe return of the goods to us. We must be notified of damaged or faulty goods within 7 days of receipt.  The Tartan Blanket Co. will accept returns and give full refunds only in circumstances where the products have not been tampered with, worn or 'used' in any fashion. Your payment will be refunded within 14 days of the agreement to refund.
Delivery will be made within the time frame specified according to your selected delivery method. Delivery to more remote areas of the UK or abroad, may take slightly longer.  The Tartan Blanket Co. will endeavour to deliver to you within the specified time, however, there may be instances when we cannot deliver within this time. If we realise that we cannot deliver to you within that time, we shall alert you as soon as possible to try to arrange another suitable time frame for delivery.  The Tartan Blanket Co. cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us. Please note that delivery times do not include order processing or item customisation times.
The Tartan Blanket Co. cannot be held responsible for failing to meet estimated delivery deadlines through situations that arise outwith our control (for example if an item is lost in the post). In situations where this occurs, The Tartan Blanket Co.will take appropriate action based on the level of insurance purchased. Deliveries sent without tracking or insurance will be subject to the postal service's standard compensation procedures which may involve significant delays in receiving compensation, and or compensation below the total order value.
VAT & Customs Charges
All prices shown include all applicable VAT, sales tax and import duty. If you place an order from outside the EU we will cover any international customs charges or import tax (excluding Canada) so the price you see on our website is the price you pay.
All prices are shown in $ AUD. Any currency conversion shown is an estimate only, and the actual charge will be made in $ AUD. Due to this, the value shown in a given currency other than $ AUD may differ from the amount charged. The amount charged will depend on the chosen payment method's rate of conversion and may include additional charges.
Website Images
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.
Product Specification
All product information and technical specifications contained in 

The Tartan Blanket Co. are for guidance only; no responsibility can be taken for errors or omissions.

Data Protection
The Tartan Blanket Co. conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outwith The Tartan Blanket Co., unless required to do so to process the order. For more details, please view our Privacy Policy.
The Tartan Blanket Co. reserves the right to abort access of our internet services if your behaviour is found to be discordant with these terms and conditions at any time.
Intellectual Property
No permission is given by The Tartan Blanket Co. in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the  The Tartan Blanket Co. Website in which intellectual property rights subsist. ALL RIGHTS RESERVED.
Business Ownership
The Tartan Blanket Co. Ltd is owned and operated by Emma & Fergus Macdonald. Company Registration No. SC358594