Delivery and Returns

 

 

We package each blanket and scarf as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from Leith.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped, please select this option at checkout.

Every single purchase matters to us and we want you to know that; from our beautifully designed The Tartan Blanket Co. box to the tissue sealed with a sticker- every detail matters.

Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can send it straight to the recipient! 

Want to add a gift note? Select from our range of TBCo. designs and we'll handwrite your message! 

Dispatch Time

All of our products are in stock in our Scottish warehouse. We try our very hardest to get orders shipped out the same day that we receive them. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday. We will, of course, keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Please note that if you've selected our embroidery service, this will add 5-7 working days to your order delivery time. 

Delivery Costs to Australia

Delivery charges vary by exact location and item, so enter an address at checkout for your estimate.

We cover all duties and taxes for orders under $1000.

Delivery is FREE for all orders over $149

We use DHL Express Worldwide for shipping.

Gift cards do not count towards the free shipping minimum.

Returns

We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 60 days after purchase. If you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way! We can’t offer worldwide exchanges so just make a return and place a new order if you were looking for a replacement. 

Unfortunately products which have been embroidered are unable to be returned unless faulty. 

Local Returns Address

To make shipping back to us simpler and at local charges you can return to our local warehouses.

This is super straightforward and all you need to do is create your own returns label and take it to the nearest drop off location provided.


Please note that if no service is displayed when creating a label it may mean there is no drop off location available within approximately 15 to 20km of the address entered.

In this case you can use the addresses below to send the order back to us:

BA Trading - EZI
143 Tranquil Drive
Carramar WA 6031
Australia

Please clearly mark 'returned goods' and your order number on the outside of the package.

If you need help, please just get in touch.